Well, dry-cleaning use a solvent called perk at a very high temperature to clean cloth and remove the spot or stain. It is not suitable for all clothes. Wet clean is the latest technology using extremely sensitive detergent and conditioner with a little water. It makes sure that if the stain is not removed the cloth will not be damaged at all.
We always read the instructions on your clothes and the sort it out. If your cloth has a high probability of bleeding or getting fade, we deny the service or ask the customer if he/she wants to go for a change.
No, but you should inform the pick-up guy about the specific cloth that
is bleeding colour.
You can cancel the order within 30 minutes before express laundry. If you cancel late a charge of 20 rs will be added to your next bill. Also if you cancel more than 5 times continuously we block your I.D., which you can unblock after dropping a mail or calling our customer care centre. We do so because many of the anti-elements generated fake order.
Order normally, just informs the picking agent and we will take care of
rest
No, membership is non-transferable.
Approx. 3-4 cloths (Daily wear)
Yes, we will send you SMS every time or
you will get it in your app inbox. We believe in sustainable development by
saving trees and paperless management.
No, we don’t charge for our package
customer or other services, they are free at your doorstep.
But for express laundry, if the
weight if less then 3 kg we charge 25 rs extra. And for super express laundry
and dry clean, we charge 100 rs.
Kg system is new in India but it is very
efficient. Giving different price to every cloth will create chaos and
difficult to manage at the user end as well as to the company.
And after all, clothes are clothes we
don’t believe in partiality ;-).
No, our agent can pick it from your
guard or neighbour. Laundry clothes and dry Clean clothes should be in
different bags with a handwritten slip with a signature in each bag.
* Caprodo is not responsible for any
loss of items left unattended.
Yes, we will provide you with a pick- up
bag. But you have to return the delivery bag.
Any solution which is used to prevent
fungus and bacteria is called antimicrobial solution. It will not only clean
the present bacteria but also prevent it from growing.
Even normal jeans cost approx. 2000rs.
Cloths are very delicate. We use best in class liquid detergent and conditioners.
When there is a normal stain on cloth or
extreme yellow colour on collar, we remove it free of cost. We restore your
white and (black)* cloths this service is chargeable.
Other than that we also provide Rafu (
stitching of torn cloth with the same thread )
Yes, in express and super express
service.
Yes, but you have to ask for it and it will charge you a little more
Due to some technical issue, this
facility is not available. But you can cancel and order again taking care that
you cancel within 30 minutes of your order.
If you book an express laundry or dry
clean or any other service and agent don’t find you or anybody at the given
address a no-show will be charged with approx. 50 rs. We do so because many of
the anti-elements generated fake order.
Yes, we are working on it. And it will
be updated in your app.
We have an expert team of professionals
working on machines and press. We have a system of feedback and appreciation.
Our Human resource team takes written, practical and interview more over the
have training of 3 months and us don’t heir an inexperienced person.
Yes, but a MOF (Minimum Order Fee) will
be charged will depend on the state to state and in India and abroad.
After the pick up your app will be updated and an approx. cost for dry
clean will be told at the time of pick up. For other costs, you can see our
price list.
Its all up to you, if you love his/ her
work and want to make her day a little better you can. We would appreciate an
opportunities to hear feedback from you anytime you free like.
You can call us from 11 am to 6 pm.
Or
Mail us at care@caprodo.com
If you have costly items, please call us
separately to book a special pick-up we will send a locking band, which you can
tie yourself and it will be open in the plant. You will get a call to confirm
the items to double-check. At the time of delivery again the bag will have a
locking band, which only you can open.
First of all, you should double-check
the bags in a case 99.99 % of items are found. In case you still did not find
it you can call within 24 hours from the time of delivery. We have a
world-class tagging system which ensures the safety of even the smallest item.
We will solve it within 10 days which is the maximum time.
In case of a rare event we unable to
locate your item we will make things right and use industry standards to guide
reimbursements.
Reimbursements Guideline
We are a reputed company dedicated
to customer service in every way possible. A human is not perfect misshapen
happens sometimes.
We want to do our best to offer you
reimbursements and we follow International Fabricare claims guide to do so.
In case we are unable to found the lost
item we provide 10 times of the cost of treating the item and in case of
package 10 time the cost of dry clean of that particular item.
Caprodo does not take responsibility for
items such as gold items, watch, money, rings cell phones etc. forget in the
pick-up bag at the time of pick-up. No claims will be entertained in this
matter
Legal Disclaimer
Caprodo will not be held responsible for
any false claims and will seek reasonable and appropriate compensation from
that intent on harming the reputation of Valosia cliste prvt. limited more
commonly known as Caprodo. If you have mistakenly received the wrong item, it
is your responsibility to notify us and return it.
We reserve the right to change these
terms at any time and have the right to refuse service to anyone at any time.
All matter of jurisdiction is to solved
in Delhi only.
We take the utmost care in the cleaning
of your garments and we want to make this right for you. Please read below and
see if any of the following situations apply. Finally, all damages must be
reported within 24 hours of delivery.
Exceptions to Damaged Items
Normal Wear and Tear
Occasional challenges can arise during
the laundering and dry cleaning process due to “normal wear and tear” and in
these instances, Caprodo does not process reimbursement or compensation.
Per industry standards, we consider the
following conditions to be “normal wear and tear”:
1. Slight shrinkage from repeated
laundering.
2. Slight fading from repeated
laundering.
3. Thinning of fabric from repeated
laundering.
4. Small rips or tears from repeated
laundering. This is especially common in the elbow areas of shirts that are
worn frequently.
5. Colour discolouration due to
deodorant, perfumes or colognes.
6. Button damage from repeated
laundering.
Delicate Clothing Items
We take every precaution to ensure that
your items are handled and cleaned properly. One should read the cleaning
instructions on all items of clothing before submitting them to us for
cleaning. It is ultimately the customer’s responsibility to:
1. A) Ensure that any item submitted to
Caprodo can safely be cleaned as per the manufacturer’s cleaning instructions
affixed to the clothing label.
.
If an item is damaged by Caprodo during
the cleaning process due to the customer’s complete or partial neglect of the
manufacturer’s cleaning instructions and/or failure to relay those instructions
to us through “Special Instructions”, then Caprodo is not responsible for any
damage as a result.
Additionally, if Caprodo adheres to all
instructions left in the “Special Instructions” field but damage still occurs,
we will not be held responsible for the damage to the item.
Additional Exceptions
The following is the list of conditions
in which cannot take responsibility for the damage of clothes, nor are we able
to compensate you for any damage to the item:
1. Hand-wash only garments as specified
by the manufacturer’s instructions
2. Items in which damage is noted or
spotted more than 24 hours after the date of delivery.
We also reserve the right to keep your
damaged items/clothes upon providing acclaim or reimbursement, in order to
retrieve the cost from our cleaning partner.
Reimbursement Guidelines
We understand that each item of clothing
is more than just an object - it’s something that you chose and a reminder of
what you’ve done and where you’ve been. For that reason, we want to do our best
to offer you a fair reimbursement and we follow the International Fair Claims
Guide to do so. Since every case is unique, there are different policies
relating to our Dry Cleaning and Wash and Fold services. See below:
• For Dry Cleaning items that are damaged,
we will compensate 50% of the current retail value, unless a receipt is offered
or proof of price. No full price compensation will be offered at any time.
• Wash & Fold items that have been
damaged will receive compensation based on the weight of the item. It shall not
exceed ten (10) times the price of the weight of the wash and fold or cost of
that very garment in dry clean.
We are functional in Noida and will soon
start setting up in Delhi and Gurugram. For the franchise, you can mail us to
franchise@caprodo.com.
For package member, they have to pay in
advance. For express laundry, dry-clean and other services they can pay later
on.
For express laundry = 24 hours approx.
For express Dry-clean = 48 hours approx.
For super express laundry and dry-cleaning
= same day delivery
Yes, you can ask for it, you will have next day delivery.
Yes, we do wash under-garments with your
loads and they are treated with anti-fungal, anti-bacterial and anti-microbial
solution.
As we offer Free stain removal under CR
(Caprodo restoration). Even after treatment, they are not removed then you have
to go for dry-cleaning or wet clean.
If you are still not
satisfied mail us or call
First, we will Not Charge for it. There
are numbers of the reason for it. Before processing our sorting team verify
every cloth and if the cloth is not in a condition to wash we either call our
customer to inform the risk or return it with due respect.
Quit the app and restart it. If the
problem is not solved you can uninstall and download it again. When you log in
all your data will be reset.
At the time of scheduling a pic-up fro
any service, you can use our offer code available in the special offer section
in an application. These offers are available on application only. At the time
of generating a bill, you will be provided with the said discount.
We know that it is very irritating. Our
offers are for a limited period. Please read all the details and validation of
that very offer before applying.
